At Crystal Pandit, we aim to provide high-quality products and a great shopping experience. Please read our return and refund policy carefully before making a purchase.

Returns

We accept returns only in cases where the product received is damaged, defective, or incorrect. If you receive such a product, you must notify us within 48 hours of delivery.

To request a return, please contact us with your order number and clear photos of the product showing the issue.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• The return request must be made within 48 hours of receiving the order.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Due to the nature of our products, we do not accept returns for reasons such as change of mind, personal preference, or incorrect order placed by the customer.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within 5–7 business days.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Shipping Costs

Customers may be responsible for the return shipping cost unless the product received was damaged or incorrect.

Contact Us

For return requests or support, please contact us through our website with your order details and issue description.